Terms of Service

Last updated: March 2026

1. Acceptance

By accessing or using Switchboard, you agree to these Terms. If you use Switchboard on behalf of a company, you represent that you have authority to bind that company.

2. Service Description

Switchboard provides AI-powered customer operations tools including omnichannel messaging, AI workflow orchestration, and a unified company brain. Services are provided “as is” with commercially reasonable uptime.

3. Accounts & Billing

  • You are responsible for maintaining account security
  • Subscriptions are billed monthly or annually via Stripe
  • Cancellations take effect at the end of the current billing period
  • Refunds are not provided for partial periods
  • We reserve the right to suspend accounts for non-payment after a 7-day grace period

4. Acceptable Use

You must not use Switchboard to:

  • Process data you don't have rights to process
  • Violate applicable laws or regulations
  • Attempt to reverse engineer or extract our AI models
  • Resell or white-label the service without a separate agreement

5. Data Ownership

You own your data. We process it only as instructed. We do not use your business data to train AI models without explicit consent. Upon cancellation, you may export your data within 30 days.

6. Limitation of Liability & Disclaimers

Switchboard AI outputs (conversations, document analysis, automated workflow execution) are provided for operational assistance and should not replace professional financial, legal, or medical advice. Services are provided “as is” without warranties of any kind, whether express or implied.

To the maximum extent permitted by law, in no event shall Switchboard or its suppliers be liable for any indirect, punitive, incidental, special, or consequential damages. Our total aggregate liability under these Terms is strictly limited to the fees paid by you in the preceding three (3) months.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

8. Dispute Resolution & Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver: You agree that any arbitration or proceeding shall be conducted solely on an individual basis and not in a class, consolidated, or representative action.

9. Changes to Terms

We may update these Terms with 30 days' notice for material changes. Continued use after notice constitutes acceptance.

10. Contact

Legal queries: legal@switchboard.ai