Your customers talk.
Your AI agents handle it.
Switchboard deploys specialized AI agents across every channel your customers use. Live in 2-3 business days. We build them, you run the business.
Enterprise Architectural Specifications
Engineered for high-throughput operational scale, sub-second deterministic multi-agent routing, and zero per-ticket penalties.
Autonomous triage for routine Tier-1 inquiries
Deterministic multi-agent execution pipeline
Dedicated PostgreSQL RLS schema partitions
Predictable flat platform licensing
Turn Messy Conversations Into Predictable Revenue.
Watch how Switchboard handles real customer conversations, automates triage, and coordinates workflows across your systems in real time.
Customer Lifecycle: Unified Inbox to CRM & Workflows
Interactive Product WalkthroughClick to watch
Inside the Engine: Real Production Interfaces
See how Switchboard coordinates unified inboxes, automated workflows, and CRM operations in real time.
Unified Omnichannel Helpdesk & Real-Time AI Triage
WhatsApp, Instagram DM, Web Chat, and SMS merged into one sovereign inbox with sub-second AI triage.
Unified Inbox: Live WhatsApp inbound conversation triaged autonomously in 0.8s with full CRM context.
Inbound messages classified in under 800ms with 99%+ confidence before routing.
WhatsApp, Instagram, Web, and SMS threads combined into one unified customer history.
Agents take over complex matters with full conversation transcripts and tool history.
How Switchboard Works:
The AI Central Nervous System
Switchboard acts as the intelligent orchestration layer between your customer channels, foundational LLM models, and backend business applications.
Omnichannel Ingestion & Sub-2s Triage
Single unified gateway across text and voice. Ingest phone calls, WhatsApp voice notes, SMS, and web chat. Transcribe audio in real time and route to specialized vertical agents in under 2 seconds.
Deep API Actions, Not Just Chat
Agents execute live read/write actions directly into Shopify orders, AthenaHealth EHRs, Encompass mortgage checklists, and Calendly—with full circuit-breaker safety.
Operator Multi-Tenancy & Data Isolation
Complete tenant data isolation, encrypted credentials at rest, custom tool tokens, and strict zero-model-training guarantees designed for regulated healthcare and enterprise operations.
OpenAI(GPT-4o / o1)
Claude(3.7 Sonnet)
Gemini(2.0 Flash)
DeepSeek(R1 / V3)
xAI(Grok-2)
Bedrock(AWS VPC)
Azure OpenAI(HIPAA SLA)
Groq(500 tok/s)
Ollama(On-Prem)Qwen(2.5 72B)
Mistral(Large 2)
Cohere(Rerank v3)View all 70+ providers & BYOK →
Salesforce(CRM)
HubSpot(CRM)
Zendesk(Support)
Intercom(Chat)
Shopify(Commerce)
Stripe(Billing)
QuickBooks(Finance)
NetSuite(ERP)
Slack(Ops)
MS Teams(Ops)
Jira(Tickets)
Linear(Issues)
Notion(Knowledge)
Airtable(Bases)
PostgreSQL(Database)
Snowflake(Warehouse)
Twilio(Voice/SMS)AthenaHealth(FHIR EHR)Clio(Legal)Motive(Fleet)Explore all 640+ enterprise connectors across our ecosystem →Always Available 24/7/365
Eliminate queue wait times and missed after-hours leads. Routine inquiries, order lookups, and scheduling are resolved instantly with zero staff fatigue.
High-Throughput Enterprise Scale
Built on event streaming, distributed Redis caching, and resilient queuing. Scale from 100 to 1,000,000 monthly interactions with flat platform pricing—no per-seat penalties.
Proven Operational ROI
Achieve 73% automated first-contact resolution, 40% reduction in appointment no-shows, and 3.4x faster response times with graceful human escalation.
Turnkey Deployment Pipeline
From zero to production-grade AI customer operations without extensive engineering.
Link WhatsApp, SMS, Web Chat, or Email via one-click credentials.
Select turnkey industry playbooks or generate custom DSLs in natural language.
Live multi-agent routing with full unified inbox fallback for human oversight.
The 5-Vendor Sprawl Tax. Collapsed into 1 Flat Engine.
Select the tools in your current operational stack. Watch how multiple separate SaaS invoices, fragmented customer profiles, and brittle webhook bridges collapse into Switchboard.
Zendesk Suite + Advanced AI
Ticketing & Support•$115/seat + $79/seat AI add-on
Intercom + Fin AI Resolutions
Chat & AI Deflection•$0.99 penalty on every AI resolution
Klaviyo / Outbound ESP
Email & SMS Marketing•Meters on contact volume
ManyChat / Social Bots
Instagram & WhatsApp•Separate silo from helpdesk
Zapier / Custom Webhooks
Integration Glue•Brittle sync with 15-min lag
Save $54,540 Every Year
Consolidate your entire stack into a single sovereign engine on PostgreSQL. Zero per-resolution penalty fees, zero seat markups, and unlimited scale.
- One unified contact record across support and marketing
- Deterministic integration runtime with 640+ connectors
- Zero model training guarantee with cryptographically isolated PostgreSQL schemas
Primary automation scenarios,
ready on day one.
Switchboard ships pre-built, production-tested AI workflow packs that connect your communication channels directly to your backend CRM and calendars.
Instant Inbound Lead Triage & Qualification
Respond to incoming customer inquiries in under 2 seconds. The AI asks qualifying questions, captures budget and timing, and routes hot leads straight to your sales team with complete summaries.
Autonomous Appointment Booking & Calendar Sync
Customers schedule, reschedule, or cancel appointments via natural conversation. Two-way calendar sync checks live availability and sends automated confirmation drips to prevent no-shows.
24/7 Omnichannel Support & Ticket Resolution
Resolve routine inquiries, order tracking, hours, and pricing instantly from your unified knowledge base. Escalates complex edge-cases seamlessly to human staff with full conversation history.
Automated Review Harvesting & Win-Back
Automatically send timed post-visit or post-purchase check-ins. Delighted customers receive one-tap Google review links, while unhappy replies are routed privately to management for immediate recovery.
Conversational Intake & Document Collection
Replace tedious static PDF forms with guided conversational intake. Collect customer details, emergency contacts, photos, and preferences directly into your CRM or core practice management system.
Need a Custom Workflow?
Our team builds bespoke visual workflows, CRM integrations, and multi-agent coordination tailored specifically to your business processes.
Ready-to-deploy industry playbooksPre-Packaged
Explore specialized customer flows, EHR/CRM integrations, and real-time SLA metrics engineered for dental, healthcare, legal, e-commerce, and professional services.
Architecture Capacity Benchmarks
How teams use Switchboard to transform operations
Modeled operational benchmarks and workflow blueprints illustrating enterprise scale capacity across regulated industries.
Up to 40% fewer missed appointments
Turnkey Architecture Blueprint: A 200-clinic network deploys AI agents across WhatsApp and SMS for appointment reminders, intake forms, and post-visit follow-ups, achieving up to 60% wait-time deflection.
Up to 73% autonomous resolution
Turnkey Architecture Blueprint: A high-volume DTC brand with 2M annual orders deploys Switchboard agents for returns, order tracking, and product recommendations with tier-1 deflection.
24/7 client inquiries, zero added headcount
Turnkey Architecture Blueprint: A commercial advisory group deploys agents across Instagram, WhatsApp, and web chat for intake triage, preliminary conflict screening, and CRM updates.
Demonstration Notice: Performance metrics and scenarios above are modeled reference architectures based on industry benchmark data.
Calculate Your Real-World Annual Platform Savings.
Legacy incumbents penalize you when your AI succeeds — charging up to $0.99 per resolution plus steep seat taxes. See how flat-rate architecture impacts your bottom line.
Saved directly from your operating budget by eliminating resolution fees and seat-based licensing.
Includes unlimited seats, 9 communication channels, and turnkey sector workflows.
Architected for Regulated Operators: Zero Compromise
Audit Logging & Governance
Immutable Session Audits & RBAC
PostgreSQL Schema Isolation
Row-Level Security (RLS) per Tenant
Zero Model Training
100% Sovereign Data Privacy Policy
AES Authenticated Envelope Keys
Per-Tenant Key Salts & Cryptographic RLS
How we compare
One platform instead of three point solutions
Legacy helpdesks like Zendesk charge per seat; tools like Intercom charge per resolution. Switchboard ships the full stack — unified inbox, multi-agent routing, and multi-tenant ops — with zero resolution penalties.
| Switchboard | Intercom (Fin)Compare | Zendesk (AI)Compare | |
|---|---|---|---|
Customer engagement Omnichannel inbox WhatsApp, Instagram, Facebook, Email, SMS, Telegram, Line, web — all in one view | |||
AI-powered auto-replies Autonomous agents responding with enterprise context, native RAG retrieval, and flat-rate operational predictability without per-resolution fees. | |||
Human handoff with context AI transfers to a human with full conversation history — no repeat | |||
CSAT, SLAs, and team management Real helpdesk features — not a chat widget pretending to be one | |||
AI & workflows Custom AI agents for your business Purpose-built agents tailored to your workflows — support, sales, booking, and more | |||
Multi-agent routing Switchboard routes to AI agents; competitors route to templates or human queues. | |||
Bring any LLM Claude, GPT-4o, Gemini, Mistral, Llama, DeepSeek — swap at will | |||
Knowledge base & RAG Upload docs, crawl sites, vector search — agents answer from your data | |||
Platform & ops Operator multi-tenancy Partner/agency features exist in helpdesks but not operator-grade isolation. Switchboard isolates billing, data, and workflows per tenant. | |||
LLM observability & tracing Trace every token, every tool call, every latency spike — built in | |||
MCP & plugin ecosystem Native MCP, webhooks, cron triggers, custom code, and extensible plugin tools | |||
Flat pricing, no per-seat fees One price for the whole platform — agents, channels, everything |
Flat platform rates. Zero resolution penalties.
Every tier includes white-glove managed setup, custom agent configuration, and unified inbox routing.
Starter
Predictable flat platform for single-brand customer engagement.
- 1,000 conversations/mo included
- 2 specialized AI agents
- Direct B2B & customer intake
- Unified omnichannel inbox
- Standard support & SLA
Pro
For scaling multi-channel operations and multi-team workflows.
- 5,000 conversations/mo included
- 5 specialized AI agents
- B2B + B2B2C channel routing
- Advanced knowledge base & RAG
- Priority SLA & onboarding
Enterprise
Dedicated single-tenant infrastructure or BYOC with custom SLA.
- 15,000+ conversations/mo included
- Unlimited specialized agents
- Custom CRM/EHR API connectors
- White-glove setup + dedicated Slack
- Zero third-party data custody (BYOC)
Got questions? We've got answers
Everything you need to know about Switchboard and how it can transform your customer operations.
See Switchboard in Action for Your Team
Tell us about your business and we'll tailor a live AI orchestration demo for your specific customer journeys.