Operator Console · Zero Seat Tax

The Autonomous Front Desk &
Omnichannel Operations Cockpit

Eliminate the fragmented sprawl of Zendesk tickets, Klaviyo blasts, and Zapier bridges. Switchboard unifies real-time omnichannel conversations, autonomous tool execution, and proactive customer retention on a single continuous PostgreSQL state.

Request Architecture Briefing Explore 640+ Connectors

Omnichannel Inbox

Zero Seat Tax

One continuous thread per customer across WhatsApp, Instagram, Email, SMS, Web, and Voice with real-time agent + AI co-pilot handoffs.

Integration Engine

640+ Connectors

Deterministic tool execution running via headless queue mode. Triggers actions in Salesforce, Stripe, Shopify, HubSpot, and internal databases.

Continuous State

Sovereign DB

Unified PostgreSQL customer record powering both real-time inbox answers and proactive drip campaigns with zero cross-vendor data latency.

Closed-Loop Customer Operations

From Inbound Intent to Proactive Retention

Support triage and proactive customer outreach are two sides of the same operational coin. Both execute directly on a shared PostgreSQL state with zero Zapier delay.

Support & Front Desk Operations

Every inbound message across WhatsApp, Instagram, SMS, web chat, and voice resolves in one continuous thread with sub-second intent triage and deterministic CRM tool execution.

Interactive Operations Console

Select Production Scenario:

Clinical Appointment Reschedule

< 1.2s Latency

WhatsApp + EHR

Patient requests schedule change. AI screens urgency, queries provider calendar via FHIR, and mutates calendar hold.

E-Commerce Return & Exchange

100% Deflection

Instagram DM + Shopify

Customer requests size swap. AI verifies order history, checks warehouse inventory, and issues instant prepaid return label.

Legal Intake & Conflict Scan

Zero UPL Risk

Web Live Chat + Clio

Prospective client submits matter details. AI runs preliminary adverse party conflict check and books consultation with attorney.

Live Healthcare Inbound Stream • WhatsApp

Live Execution • 0ms Lag

WhatsApp Customer • +1 (555) 0184

Hi! I need to reschedule my dental cleaning with Dr. Elena Vance for this Friday afternoon if possible?

CNS_INTENT: RESCHEDULE_APPOINTMENTConfidence: 99.4%

Practitioner: Dr. Elena Vance (Dental Clinic)

Deterministic Tool Call: EHR.queryOpenSlots(date='2026-09-11', slot='AFTERNOON') → 200 OK (2 Slots)

Switchboard Autonomous Agent

Dr. Vance has openings this Friday at 2:15 PM or 4:30 PM. Reply with which slot suits you best and I'll confirm your calendar instantly!

P95 Triage Latency: 1.18s Auto-Synced to AthenaHealth EHR

PostgreSQL Multi-Tenant PartitioningExplore All 640+ Connectors

Deterministic Execution Engine

Inside the Multi-Agent Execution Pipeline.

Switchboard does not just generate chat replies. Explore how incoming messages trigger compliance masking, sub-second routing, and live transactional writes directly into core systems.

Channel: WhatsApp Business API

“Hi, I need to reschedule my root canal with Dr. Miller for Friday afternoon. My pain is manageable right now.”

Engineered Outcome EHR updated, calendar locked, pre-op instructions resent in 1.1s

Step 3 of 5CNS Intent Router

CNS Intent Router Latency: 380ms

3. Fast Intent Classification & Model Routing

Tier-1 Fast Router matches intent to appointment rescheduling with 99.1% confidence.

Step 3 of 5

pipeline_execution_trace.json

Deterministic Execution

{
  "intent": "APPOINTMENT_RESCHEDULE",
  "confidence": 0.991,
  "selected_model": "claude-3-5-haiku",
  "requires_human_touch": false
}

isolation: schema_rls_activezero_model_training: true

All playbooks deploy with turnkey CRM/EHR connectors, zero model training, and schema-isolated data boundaries.

Explore All Industry Blueprints

Interactive Operations Sandbox

Watch Deterministic AI Execute in Real Time

Test real customer inquiries. See how Switchboard triages intents, executes backend API tools deterministically, and resolves inquiries without human intervention.

Customer Message via WhatsAppT+0.00s

“Hi! Need to reschedule my cleaning with Dr. Alvarez to Thursday at 2:30 PM. Also we switched to Delta Dental PPO.”

Switchboard CNS Orchestrator

Target Agent:Patient Intake & Care Coordinator Agent

Inference Model:Claude 3.5 Sonnet (BYOK via CNS)

Triage Latency:1.12s

Token Cost:312 tokens ($0.0009)

100% autonomous resolution. Zero staff phone triage. Zero no-show risk.

Deterministic Backend IntegrationsZero Hallucination Guardrails

ehr_query_open_slots()200 OK (Slot Available)

System: AthenaHealth API

Payload: { provider: 'dr_alvarez', date: '2026-09-10', slot: '14:30' }

payer_eligibility_lookup()200 OK (Verified Active)

System: Change Healthcare Gateway

Payload: { carrier: 'delta_dental_ppo', group: 'DL-88219' }

Verified Customer Response DispatchTotal SLA < 1.12s

All set! Your cleaning is rescheduled for Thursday, Sept 10 at 2:30 PM with Dr. Alvarez. We've verified your Delta Dental PPO coverage and updated your patient chart. See you then!

Unified Integration Ecosystem · 640+ Enterprise Connectors

Any model. Any tool. Every channel.

644+ pre-built connectors powered by sovereign workflow integration engines combined with multi-agent DSLs. Connect your entire tech stack with zero per-resolution penalty fees.