The AI Central Nervous System:
Multi-Agent Orchestration & BYOK
Switchboard bridges your customer communication channels, foundational LLM models, and backend business applications with sub-second latency, deterministic API tools, and complete data sovereignty.
How Switchboard Works:
The AI Central Nervous System
Switchboard acts as the intelligent orchestration layer between your customer channels, foundational LLM models, and backend business applications.
Omnichannel Ingestion & Sub-2s Triage
Single unified gateway across text and voice. Ingest phone calls, WhatsApp voice notes, SMS, and web chat. Transcribe audio in real time and route to specialized vertical agents in under 2 seconds.
Deep API Actions, Not Just Chat
Agents execute live read/write actions directly into Shopify orders, AthenaHealth EHRs, Encompass mortgage checklists, and Calendly—with full circuit-breaker safety.
Operator Multi-Tenancy & Data Isolation
Complete tenant data isolation, encrypted credentials at rest, custom tool tokens, and strict zero-model-training guarantees designed for regulated healthcare and enterprise operations.
OpenAI(GPT-4o / o1)
Claude(3.7 Sonnet)
Gemini(2.0 Flash)
DeepSeek(R1 / V3)
xAI(Grok-2)
Bedrock(AWS VPC)
Azure OpenAI(HIPAA SLA)
Groq(500 tok/s)
Ollama(On-Prem)Qwen(2.5 72B)
Mistral(Large 2)
Cohere(Rerank v3)View all 70+ providers & BYOK →
Salesforce(CRM)
HubSpot(CRM)
Zendesk(Support)
Intercom(Chat)
Shopify(Commerce)
Stripe(Billing)
QuickBooks(Finance)
NetSuite(ERP)
Slack(Ops)
MS Teams(Ops)
Jira(Tickets)
Linear(Issues)
Notion(Knowledge)
Airtable(Bases)
PostgreSQL(Database)
Snowflake(Warehouse)
Twilio(Voice/SMS)AthenaHealth(FHIR EHR)Clio(Legal)Motive(Fleet)Explore all 640+ enterprise connectors across our ecosystem →Always Available 24/7/365
Eliminate queue wait times and missed after-hours leads. Routine inquiries, order lookups, and scheduling are resolved instantly with zero staff fatigue.
High-Throughput Enterprise Scale
Built on event streaming, distributed Redis caching, and resilient queuing. Scale from 100 to 1,000,000 monthly interactions with flat platform pricing—no per-seat penalties.
Proven Operational ROI
Achieve 73% automated first-contact resolution, 40% reduction in appointment no-shows, and 3.4x faster response times with graceful human escalation.
100% Model Agnostic:
Supports All 70+ AI Model Providers & BYOK
Switchboard does not lock you into any single AI lab. Connect your own API keys (BYOK), route dynamically between frontier reasoners and cost-optimized models, or run 100% air-gapped on private infrastructure.
Zero Token Markup & BYOK
Use your existing enterprise contracts with OpenAI, Anthropic, or AWS Bedrock. Zero markup on your model tokens.
Dynamic Multi-Agent Routing
Route complex triage to Claude 3.7 / o1, high-frequency chat to Gemini Flash / Groq, and audio transcription to Whisper.
Private On-Prem & Open-Source
Host DeepSeek R1 or Llama 3 on Ollama, Xinference, or any custom OpenAI-compatible vLLM cluster behind your firewall.
Need a Private Fine-Tuned or Custom Endpoint?
Connect any model server (vLLM, TGI, SGLang, FastChat, LMDeploy) via the universal OpenAI API compatible bridge.
Turnkey Deployment Pipeline
From zero to production-grade AI customer operations without extensive engineering.
Link WhatsApp, SMS, Web Chat, or Email via one-click credentials.
Select turnkey industry playbooks or generate custom DSLs in natural language.
Live multi-agent routing with full unified inbox fallback for human oversight.
Deploy Where Your Compliance Demands: SaaS, VPC, or BYOC
From turnkey multi-tenant SaaS to 100% air-gapped VPCs in your own AWS/GCP account. Switchboard adapts to your corporate infosec and data residency requirements.
Multi-Tenant Shared Cloud
Production-ready within 24 hours. Fully managed multi-tenant cluster with strict PostgreSQL schema isolation and AES authenticated envelope encryption.
- Zero infrastructure maintenance
- Isolated PostgreSQL schemas per tenant
- Managed Twilio & Meta API webhooks
- Standard 99.9% target SLA
Dedicated VPC Cloud
Dedicated isolated compute and database cluster provisioned in your chosen cloud region with private VPC peering and custom SLA guarantees.
- Dedicated PostgreSQL & Redis instances
- Custom AWS / GCP private VPC peering
- Contractual 99.99% target SLA
- HIPAA BAA execution roadmap (Early Access)
Self-Hosted BYOC (Your Cloud)
Deploy the complete Switchboard stack directly into your own AWS, Azure, or GCP infrastructure under your existing cloud security agreements.
- Customer-managed AWS/GCP account
- 100% data residency & customer KMS keys
- Runs under customer's own cloud BAAs
- Air-gapped VPC inference compatible
Architected for Regulated Operators: Zero Compromise
Customer operations touch sensitive business data. Switchboard is engineered with strict database isolation, contractual zero-training guarantees, and an enterprise compliance roadmap.
HIPAA & BAA Roadmap
Engineered with gateway de-identification protocols, audit-log scrubbing, and deterministic clinical triage rules. Formal Business Associate Agreement (BAA) execution and dedicated VPC peering are coming soon for Dedicated Cloud and BYOC tiers.
SOC 2 Type II In Progress
Immutable append-only audit trails for every conversation, role-based access control (RBAC), and continuous cloud posture monitoring actively built into our infrastructure.
Zero Model Training
Customer proprietary business data, knowledge bases, and message payloads are never retained or used to train foundation models across any provider.
PostgreSQL Schema Isolation
Dedicated schema isolation per tenant with row-level security (RLS) policies. Sensitive API keys are sealed using AES authenticated envelope encryption with unique per-tenant salts.
Engineering Primitives: Isolation, Telemetry & Determinism
Engineered from the metal up for mission-critical operations. Every tenant runs within isolated memory and database boundaries with full audit observability.
PostgreSQL Schema Isolation & RLS
Dedicated database schema partitions per tenant with row-level security (RLS) policies. Sensitive API keys and credentials sealed using AES authenticated envelope encryption with unique per-tenant salts.
Sovereign Integration Engine
Deterministic tool execution runs via a dedicated headless integration engine in queue mode. Inbound and outbound actions verified with HMAC-SHA256 signatures, Redis atomic deduplication, and circuit-breaker guardrails across 640+ connectors.
Full-Stack OpenTelemetry Tracing
Distributed trace spans across every message hop. Real-time token consumption metrics, P95 intent latency tracking, and Grafana Faro browser session performance telemetry.
Ready to Architect Your Customer Operations?
Schedule a technical architecture deep dive with our engineering team to review multi-agent topologies, CRM integrations, and turnkey playbooks.