Platform Changelog
Explore the latest feature additions, security enhancements, and architectural upgrades shipped to the Switchboard platform.
Next-Gen n8n AI Agent Workflows & Sub-Workflow Orchestration
Direct native coordination between Dify multi-agent LLM reasoning and headless n8n pipeline nodes. Empowers enterprises with dynamic sub-workflow evaluations, webhook streaming, high-throughput Bull queue worker pools, and automated vendor retries across EHR (AthenaHealth/Epic), PMS (Dentrix/Eaglesoft), and CRM systems with zero-PHI in-memory processing.
Dify Multi-Agent Orchestration & Plugin Daemon Sandboxing
Complex multi-agent reasoning loops with dynamic tool schemas and sandboxed daemon execution. Enables autonomous document extraction, multi-step verification, and deterministic calculations without exposing host environments or customer secrets.
Chatwoot Omnichannel Conversation Engine & Copilot Triage
Unified omnichannel inbox with real-time agent copilot suggestions, multi-lingual live translation, automated SLA escalation policies, and seamless handoffs between autonomous LLM agents and human staff across WhatsApp, SMS, Web, and Email.
Mautic Omnichannel CRM & Real-Time Campaign Decision Trees
Advanced multi-touch lead scoring and behavioral automation. Features sub-second webhook triggers, automated multi-channel drip execution (SMS, email, WhatsApp), tenant-isolated contact directories, and automated GDPR/HIPAA compliance erasure cascades.
PostgreSQL 17 Engine & High-Throughput pgvector Retrieval
Accelerated semantic memory and document intelligence powered by PostgreSQL 17 query planner optimizations and pgvector HNSW indexing. Delivers sub-millisecond similarity lookups across clinical records, case law knowledge bases, and multi-turn agent conversation histories.
Qdrant Hybrid Dense-Sparse Vector Quantization
Sub-millisecond hybrid keyword and semantic retrieval with scalar vector quantization. Powers instant context retrieval across multi-gigabyte knowledge bases with 75% lower RAM footprints.
Redis 8 High-Speed Event Streaming & Circuit Breaker Guardrails
High-speed Redis 8 event streaming and pub/sub architecture powering instantaneous WebSocket state distribution, chat presence, and atomic token-bucket rate limiting with automated fail-open circuit breakers across all integration endpoints.
Unified Super Admin Dependency Tracking & Zero-Drift Telemetry
Real-time tracking of all 18 core platform dependencies directly inside the Super Admin panel. Fully integrated OpenTelemetry traces linking FastAPI, n8n, Dify, and Chatwoot execution spans to Grafana Tempo and Loki log aggregation.
One-Redis-Per-Service & Leader Election
Complete infrastructure isolation for queues, session caches, and rate-limiters with distributed cron leader leases across high-availability worker replicas.
Enterprise Webhook Security & Idempotency
Outbound HMAC-SHA256 signatures with timestamp replay protection and atomic inbound deduplication across Stripe, WhatsApp, and sovereign integration channels.
Native Notifications Inbox & Realtime SSE
Full-featured notifications center with live Server-Sent Events, category pills, read/unread filters, and deep-link actions.
Unified Agent Operations Console
Automated state synchronization and zero-latency drift protection across native omnichannel inbox and lifecycle campaign operations.
Visual Scenario Builder & AI Execution Engine
Drag-and-drop workflow builder supporting custom business scenarios, entity extraction, and knowledge base retrieval.
Multi-Tenant Sliding-Window Rate Limiting
Tenant-aware concurrency and token quota managers to prevent upstream LLM throttling.